Refund & Cancellation Policy
Last updated: 12 October 2026
At MintLoop, we believe in transparency. This policy outlines how refunds work for both Creators (you, the community owner) and Members (your paying subscribers).
Quick Summary
| Feature | Policy |
|---|---|
| Refund Window | 7 days for Growth or Pro subscription fees |
| Proration | None. Keep access until end of billing cycle. |
| Commission Returns | Issued as credits against next month's bill if a member is refunded |
| Processing Time | 5-7 business days (Standard Razorpay timeline) |
1. MintLoop Subscription Refunds (For Creators)
This section applies to the Growth (₹299/month) and Pro (₹999/month)subscription plans you pay to MintLoop.
7-Day No Questions Asked Refund
If you upgrade to Growth or Pro and decide it is not for you, you can request a full refund within 7 days of your upgrade, provided you haven't processed more than ₹1,000 in GMV (Gross Merchandise Value) during that period.
Mid-Cycle Cancellations
If you cancel your subscription halfway through the month, you will not receive a pro-rated refund. Instead, you will keep your Growth or Pro benefits until the end of your current billing cycle, then be moved to the free Starter plan.
2. Commission Fee Refunds
MintLoop charges a platform fee of 10% on Starter, 1% on Growth, and 0% on Pro for each member payment processed through your groups.
Non-Refundable by Default
Platform fees are invoiced monthly by MintLoop via Razorpay (invoices are issued early in the month and are due on the 7th). Once a platform fee has been billed for a month, it is considered non-refundable because the service (processing the member's join, automation, and management) has already been rendered.
Exception: Member Refund Credits
When a member payment is refunded, MintLoop reduces or credits back the platform fee it charged on that payment. If the platform fee for that payment has not been billed yet, it is simply reduced; if it was already billed, the fee is credited on your next MintLoop invoice.
3. Creator-to-Member Refunds
Important: MintLoop does not hold member funds. All payments from members go directly to the Creator's Razorpay account. Therefore:
- Creators are responsible for issuing refunds to their members, using the Refund button on their MintLoop dashboard or their Razorpay dashboard.
- When you refund a member, our system detects the
refund.processedwebhook event from Razorpay. - We automatically "claw back" the commission we earned on that sale and credit it to your next bill.
Tip for Creators: We recommend having a clear refund policy for your members. You can mention it on your payment page or group description to set expectations upfront.
4. Starter (Free) Plan Considerations
Since the Starter plan has no fixed subscription cost, the refund policy here applies only to platform fees:
- Commissions are final once the billing month is closed. No refunds on processed commissions for the free tier.
- The member refund credit system (Section 2 exception) still applies if you refund a member.
5. For Members (End Users)
If you are a member who has paid to join a Creator's WhatsApp group:
Refunds are subject to the individual Creator's policy. MintLoop is the technology platform that enables payments, but we do not control or hold your payment. Please contact the Creator directly for any refund requests. If you cannot reach the Creator, you may contact your bank or card issuer.
6. How to Request a Refund
For Creators seeking a refund on MintLoop subscription fees:
- Email us at mintloop.help@gmail.com within 7 days of your upgrade.
- Include your registered email address and reason for the refund request.
- Our team will verify eligibility and process the refund within 5-7 business days.
For Members seeking a refund on group membership:
- Contact the Creator of the group you joined directly.
- If the Creator agrees, they will process the refund from their MintLoop dashboard or their Razorpay dashboard.
- The refund will be credited back to your original payment method within 5-7 business days.
7. Contact Us
For any questions about this Refund Policy, please contact:
MintLoop Support